FAQ/POLICIES
An Outstanding Experience
I thrive on providing each and every client who walks through the doors the best possible service I can offer. That’s why I have some basic policies in place to ensure everyone enjoys their experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience goes as smoothly as possible.
FAQS
SHOULD I WASH MY HAIR BEFORE MY APPOINTMENT?
Yes! Modern color technology is gentle which means oil build up can hinder the coloring process. Please arrive with freshly washed, fully dried, and smoothed out hair. Smooth hair allows us to jump right into the service rather than spending time prepping the hair.
DO YOU CUT HAIR?
Yes, however I don't offer a stand alone haircut service. I focus my business on a color clientele so I only cut with a color service.
DO YOU OFFER WEEKEND OR EVENING APPOINTMENTS?
Saturday appointments are available upon request. Please see the Service Menu page for more information.
Evening appointments are not offered at this time. I focus my work on low maintenance, long-lasting results. This allows my clients to go 6 months or more between appointments. Because of this convenience, clients tend to take a personal day from work and enjoy a much needed "me day".
WHAT IF I NEED TO RESCHEDULE?
Life happens, I get it! After you've booked your appointment you will receive a text that will provide you a link to reschedule. Rescheduling within 48 hours of your appointment will incur a fee.
CAN I BRING MY CHILD?
As much as I love your children I ask that they don't join you. This time is about you, for you to step away from the everyday and have a moment to yourself.
POLICIES
NO SHOW/CANCELLATION/RESCHEDULING
A 48 hour notice is required for any change to your appointment. Any change or cancellation of your appointment within 48 hours of your scheduled service will incur a fee equal to 50% of the service price. If you fail to arrive to your scheduled service, you will be charged a fee equal to 100% of the service price.
SATISFACTION GUARANTEE
Satisfaction is guaranteed up to 14 days after your date of service. Any modifications needed beyond 14 days of original service date will no longer be complimentary. Should you desire a modification that contradicts the goals discussed during the consultation, the modification will be considered a new service and no longer complimentary.
LATE ARRIVAL
Your service is booked for a specific amount of time to meet your hair needs. Arriving 15 minutes late could result in modification or cancellation of your appointment.
COMMUNICATIONS
Upon completing the Digital Consultation Form, I will be in touch within 24 hours during my office hours which are Tuesday-Thursday. Forms submitted Friday-Monday will be responded to on Tuesday. For questions or feedback, email karindasyl@karindadoeshair.com. In the event of an emergency, send a message on Instagram at www.instagram.com/karindadoeshair